The Director General of the National Social Security and Insurance Trust (NASSIT), Chernor Mamoud Jalloh, has assured Sierra Leoneans of excellent service delivery and prudent investment of contributors’ funds during the official launch of Customer Service Week on Monday, 5th October 2026, at the Youyi Building, Freetown.
Addressing management, staff, stakeholders and pensioners, the Director General emphasised the Trust’s sacred mandate, noting that NASSIT is not merely an institution but a national promise that must be upheld, adding that management and staff are responsible for ensuring that this promise is not only upheld but fulfilled with excellence.
Mr Jalloh intimated his audience that NASSIT is transforming its service delivery through automation by deploying the new Pension Administration System (PAS) which will digitalize the entire pension administration process, eliminate delays, and enhance transparency and customer satisfaction.
He further stated that management was working to extend social security coverage to the informal sector, noting that true social protection must be inclusive. To achieve this, he has transformed the Informal Sector Secretariat to a full Division to empower and speed up the expansion process and ensure that every worker, from the market to the farm, is covered under the NASSIT Scheme.
The Director General concluded his statement by thanking the men and women who have served the Trust for over two decades, and called on all staff to support the new team in its drive to reposition the Trust.
On her part, the Chairperson of the Board of Trustees, Madam Jenneh Jabati, joined the Director General in assuring Sierra Leoneans of effective service and prudent investment, and pledged the Board’s full support to the new management team to deliver on its core mandate.
Outlining the purpose of the meeting, the Head of Customer Service described the Customer Service Department as the face and voice of the Trust. She also unveiled this year’s global Customer Service Week theme, “The Extra Mile,” which signifies NASSIT’s commitment to going beyond expectations to serve its members.
Giving a testimony on behalf of pensioners, Madam Mafullay Bangura expressed gratitude for the impact NASSIT has had on their livelihoods and recounted the challenges and delays under the previous pension administration system, while commending the Trust for the now prompt payment of pensions at the end of every month.
“As pensioners, NASSIT is our hope and our livelihood. We used to experience delays, but now our pensions are paid promptly at the end of the month. We are grateful,” Madam Bangura stated.
The event concluded with a vote of thanks by Madam Lucy Harding, who thanked the Director General, the Board Chairperson, pensioners, and staff for making the launch a success.
Customer Service Week activities continues with a mobile service centre set up at the Youyi building to serve the esteemed members.
NASSIT we care!
Chernor M.Jallo
Mohamed Orman Bangura
