Orange Sierra Leone has achieved a significant milestone, becoming the first telecommunications company in the country to be certified with the international standard ISO 9001:2015 for quality management systems.
This prestigious recognition signifies Orange’s commitment to delivering exceptional service and continuous improvement, solidifying their position as a leader in the Sierra Leonean telecom industry.
The ISO 9001 standard sets a globally recognized benchmark for quality management systems, empowering organizations to enhance performance, meet stakeholder needs, and demonstrate unwavering dedication to quality. By adhering to its stringent requirements, Orange Sierra Leone has established and implemented robust processes for continual improvement across all aspects of their operations.
“Obtaining this certification from an accredited body instills even greater confidence and trust in our commitment to improving the lives of Sierra Leoneans,” said Sekou Amadou Bah, CEO of Orange Sierra Leone. “We strive to provide exceptional and responsible digital solutions aligned with international standards, and this certification underscores our dedication to constantly refining our performance and stakeholder satisfaction, particularly our valued customers.”
Rufina Adjivon Tucker, Project Lead and Program Director at Orange Sierra Leone, echoed this sentiment. “This certification serves as a powerful testament to our unwavering commitment to quality standards and our relentless pursuit of excellence,” she remarked.
Cheikh Diongue Mbaye, Chief Compliance Officer of Orange Sierra Leone, further emphasized the significance of this achievement. “This isn’t merely a test of our integrity; it’s an opportunity to showcase our dedication to upholding the highest standards through compliance with established international norms,” he stated.
By achieving ISO 9001:2015 certification, Orange Sierra Leone has demonstrably committed to exceeding stakeholder expectations, particularly their customers. This certification signifies their dedication to fostering a culture of continuous improvement, ensuring sound quality control processes, and ultimately building trust and satisfaction.
Orange Sierra Leone is a leading telecommunications operator in Sierra Leone, providing mobile and internet services to millions of customers. The company is committed to delivering innovative and reliable solutions that connect people and empower communities. Orange Sierra Leone is part of the Orange Group, a leading global telecommunications operator present in 25 countries across Africa and the Middle East.
