Several passengers who travelled on board SN Brussels after the ban on air travel was lifted in the wake on the global corona virus pandemic have accused the airline of neglect and insensitive to their plight.
From the first flight from London to Serra Leone, several passengers were stranded at the Lungi International Airport without their luggage and it is sad to note that the Brussels luggage claims staff were so unprofessional in handling issues reported to them by passengers on that day.
According to one of the passengers, Alhaji Dauda Musa Bangura, he lamented to this medium that on 14th August this year he travelled on board SN Brussels from London to Freetown but when they landed in Freetown none of his luggage was brought and that a good number of passengers were left stranded as they could not collect their luggage for almost a week disclosing that what is even more annoying is the fact that he could not retrieve his documents and other items/gifts including medicines that he was sent to deliver to some people in Sierra Leone.
Mr. Bangura also expressed the unprofessional manner of the persons in charge of luggage in Freetown.
Another passenger, Mr. Mustapha Sannoh a expressed the same to this press that on 1st August 2020, the same thing happened to him and a lot of other passengers who travelled with SN Brussels from London to Freetown.
Mr. Sannoh said they only received their luggage after a week which has now become the norm.
Other passengers also complained that due to the lapse by SN Brussels, they could not have access to their medications and personal effects and that the Airline even forced them to check in their hand luggage.
Some of the passengers revealed that they are ready to take legal action against the Airline when they return to the UK and called on management to compensate them.
Many other passengers expressed their dissatisfaction about the SN Brussels Country Manager in Sierra Leone for poorly handling the issue by not treating it with the seriousness it deserves.
A senior staff at the SN Brussels office in Freetown said this latest development of late delivery of luggage is due to the global corona virus pandemic.
But the million dollar question many people are asking is what does the corona virus has to do with maintaining international best standards.
Some Sierra Leoneans are now afraid that if they travel with SN Brussels they have to wait for a week before they can collect their luggage which is now the norm for which they called on the management of SN Brussels to improve on its service delivery as the inconveniences and risks of one not having access to his/her luggage and documents need not be overstated.
Please read next edition for more revelations.
Credit: Owl newspaper
