Freetown, November 28th, 2021
SERVICE DOWNTIME
Orange Sierra Leone (“The Company “) wishes to inform its valued customers that its data and voice services were impacted on the night of the 27th of November 2021. The outage resulted from a serious accident that occurred around the premises of the landing Station by Beach road, where a truck carrying a 40ft container cut our main fibre cables resulting to severe disruptions to our services.
Our technical teams have worked round the clock and we are pleased to inform you that all services are now restored.
We apologize for any inconvenience this may have caused.
While we fully understand the ramifications of unforeseen circumstances, we are doing everything we can with our partners and stakeholders to strengthen redundancy mechanisms to mitigate future occurrences or eventualities.
We remain committed to our goal to enable individuals, communities and Sierra Leone benefit from the digital world we are helping to shape and we sincerely thank you all for your patronage.
Press Contact
Annie Wonnie Katta
Head of Public Relations
Orange (SL) Ltd
annie.wonnie-katta@orange-sonatel.com +23276450194
25 Regent Road , Hill Station Freetown.
