The National Social Security and Insurance Trust, NASSIT, on Monday 26th October, 2020, launched the NASSIT Customer Service Mobile Clinic at the foyer of the Miata Conference Centre in Freetown.

Delivering his Keynote address, the Director General, Mohamed Fuaad Daboh, described the NASSIT scheme as a statutory Public Trust charged with the responsibility of administering the Sierra Leone National Pension Scheme. He said NASSIT was established to provide retirement and other benefits to meet the contingency needs of workers and their dependants.

Speaking on the successes of his administration, the Director General noted that as a customer-oriented institution, his management had redirected the focus of the institution to the core business of operations and the payment of benefit and as a result the following, among others, had been achieved: the establishment of an effective pigeon-hole system to monitor benefit claims processing; the introduction of the Customer Birthday Wish Programme which recognizes customers on their birthdays; the introduction of PROJECT 54+ with the primary mandate of interfacing with customers from both the public and private sectors in order to ensure that their data is up-to-date before they apply for their retirement benefits; the telephone hotlines for customers which are available via both Orange and Africell networks; and visibility on all media platforms, such as WhatsApp, Facebook, Twitter, YouTube, Instagram, thereby enabling customers to easily and conveniently access services in the comfort of their homes.

Launching the Customer Service Mobile Service Clinic, Mr. Daboh intimated the gathering that it was borne out of the desire to bring the scheme closer to its members. He said NASSIT was desirous of making its services accessible and affordable

He intimated that the NASSIT Customer Service Mobile Clinic was a one stop shop outreach service to customers outside the normal formal office settings, and involved the deployment of various teams of staff to vantage points to bring the Trust and its services closer to its members.

According to the Director General, the exercise aimed to deformalize the customer service centre by providing services to the customers in their communities; help in increasing the number of active stakeholders contributing to the scheme; encourage employees and employers to register and contribute regularly to the scheme, which would guarantee them a comfortable future after retirement; bring services closer to members, pensioners and stakeholders; enable the Trust obtain feedback for policy formulation; enable employees to freely report employers who failed to register them; and provide the general public with an opportunity to learn about their rights, responsibilities and benefits under the Scheme.

In conclusion, the Director General encouraged members of the Scheme to continually update their records whenever their circumstance change, saying, “It is your responsibility to ensure that your records are correct and up to date.

Credit: NASSIT PR Unit